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Shifts and Absence Requests

Shifts (/shifts/calendar) and Absence Requests (/absence-requests) are a built-in time-tracking module with its own data storage and logic, rather than an example of an entity assembled from generic no-code primitives (unlike most other sections of the platform). Shifts and requests have their own models and API; they use shared directories — users, companies, and org units — but they aren't configurable entities created through the builder.

Shift calendar

Shifts (/shifts/calendar) shows a weekly grid: employees in rows, days in columns. Cells display shifts and (once approved) an employee's absences for that day.

Shift fields

FieldRequiredDescription
EmployeeYesThe user the shift is assigned to
DateYesThe shift's date
Start Time / End TimeYesThe shift's hours
TypeYesWork / On-call / Training / Remote
StatusNoScheduled / Confirmed / Completed / Cancelled (defaults to "Scheduled")
NoteNoFree text

The shift's org unit and company are filled in automatically from the selected employee's current data, rather than being set manually.

Creating a single shift

  1. Open Shifts
  2. Click an empty calendar cell at the intersection of the employee and date you need (or click the "+" in the cell)
  3. Fill in the time, type, and a note if needed
  4. Save

Bulk shift creation

To assign a recurring schedule to several employees at once, use the separate bulk-add mode:

  1. Open Shifts
  2. Click the bulk-add button
  3. Select employees (you can select all, clear the selection, or select all employees in a chosen org unit)
  4. Specify the date range and the days of the week to schedule the shift on
  5. Specify the start/end time and type (a quick "Full Day" preset is available, Mon–Fri 09:00–18:00)
  6. Run the creation

The system creates shifts for each selected date for each selected employee, skipping exact duplicates (same employee, date, start time, and end time), and reports how many shifts were created and how many were skipped.

Filtering by org unit

The calendar's top panel lets you filter the display by org unit — the same filter is also used when bulk-selecting employees "by org unit."

Absence requests

Absence Requests (/absence-requests) track vacation, sick leave, and other absences with manager approval.

Request fields

FieldRequiredDescription
TypeYesDay Off / Sick Leave / Vacation / Unpaid Leave / Business Trip
Start DateYes
End DateNoIf not specified, the request is for a single day
CommentNoFree text

The manager (the Manager field on the user's card) is filled in automatically on the request and used for approval.

Request lifecycle

Draft ──→ Submitted ──┬──→ Approved ──→ Cancelled
   ↑                   └──→ Rejected ──→ Draft
   └────────────────────────────── Cancelled
StatusDescription
DraftThe request has been created but not submitted to the manager; can be edited and deleted
SubmittedAwaiting the manager's decision
ApprovedConfirmed by the manager; shown in the shift calendar as an absence
RejectedThe manager rejected the request, optionally with a reason; the request can be returned to draft
CancelledThe request has been withdrawn

Transitions between statuses are restricted — the system won't allow an invalid transition (for example, from "Cancelled" to "Approved").

Creating and submitting a request

  1. Open Absence Requests
  2. Click the add button
  3. Specify the absence type, dates, and a comment
  4. Save as a draft
  5. When the request is ready, click Submit to send it to the manager for approval

Approving a request

The manager sees their reports' requests on the "Pending Approval" tab and can:

  • Approve the request;
  • Reject it — with a reason;
  • the requester can cancel a draft or an already-approved request at any time.

Viewing requests

The request list has a view-scope switch:

TabWhat it shows
My RequestsThe current user's requests
Pending ApprovalRequests where the current user is listed as the manager and the status is "Submitted"
All RequestsAvailable to administrators — every request in the system

Approved requests automatically appear as absences in the shift calendar on the corresponding dates.

Orbita ITSM documentation