Use Cases

Every ready-made preset is a set of entities, state models, automations, and business processes configured for a specific scenario. They're applied at the «Ready-made preset» step during initial setup — you can select several at once.

Preset	Entities	Detailed walkthrough
IT Support	Tickets, categories	Service Desk (IT Support)
CRM	Clients, contacts, deals	CRM
HR	Employees, vacations and absences	HR
Project Management	Projects, tasks	Project Management

ITSM (Full)

Besides the basic "IT Support" preset, an extended ITSM (Full) preset is also available: Incidents, Problems, Changes, Tasks, Configuration Items (CIs), Services, Agreements (SLA), Approvals, Knowledge Base. It's the same entity, state model, and automation builder — just with a wider set of pre-configured entities and relations between them. It isn't covered separately in this section.

Each walkthrough shows the same thing from a different angle: which entities and fields are created, how the state model is built, which automations and business processes run, and which dashboard users see by default. It's a convenient way to see how the platform's primitives come together into a complete solution — and to use them as a basis for your own configuration.