Submitting a Request Through a Portal

The self-service portal lets you submit a request without logging in. A link is all you need — no registration required.

How to submit a request

1. Go to the portal address (typically something like https://orbita.example.com/p/support)
2. Choose the request type from the available forms
3. Fill in the form fields
4. Provide your email — you'll get a tracking link sent to it
5. Click Submit

After submitting, you'll see a confirmation screen with your request number.

Supported field types

The portal supports the following field types:

Field type	Appearance
Text	Single-line input
Multiline text	Large text area
Email	Email field
Date	Date picker
Yes/No	Toggle
List	Dropdown

Email for tracking

After submission, the system automatically:

1. Creates a record in the system
2. Sends you an email with a magic link for tracking
3. Starts the workflow for handling the request

Keep this email — you'll need it to track the status.

Portals requiring login

Some portals require authorization. In that case:

1. Enter your email on the login page
2. You'll receive an email with a passwordless login link
3. Follow the link — you'll be logged in automatically
4. Fill in and submit the form

For how to create and configure such a portal, see Portal Administration.