Tracking a Request

Magic link

After submitting a request through a portal, you'll receive an email with a personal link like:

https://orbita.example.com/p/support/track/abc123...

This link is unique to your request and doesn't require a password. Visit it any time to check the status.

What the tracking page shows

Request information

• Number and submission date
• Current status
• Values of the filled-in fields

Process timeline

Shows what stage your request is at:

✅ Request created          10:30
✅ Accepted for processing  11:15
🔄 Resolution in progress (current step)
○  Resolution notification
○  Completed

• Green ✅ — step completed
• Blue 🔄 — current active step
• Gray ○ — upcoming steps

List of all requests

If you logged into the portal via a magic link or email, you can view all your past requests in the My Requests section.

The link no longer works

If the link from the email won't open:

• Make sure the link wasn't broken by your email client (try copying it manually)
• Check that you're using the exact link that arrived in the email
• Contact support directly with your request number