Record Subscriptions

What is a subscription

A subscription lets you follow changes to a specific record and receive notifications, even if you're not directly assigned as its agent.

For example: you want to track the status of a specific customer ticket, but you're not its assignee. Subscribe — and you'll stay up to date on every change.

How to subscribe

1. Open the card of the record you need (a ticket, task, customer, etc.)
2. Find the bell icon 🔔 on the card
3. Click it — the subscription turns on (the bell becomes active)
4. Click again to unsubscribe

What you get after subscribing

On any change to the record, you'll receive notifications through your configured channels (in-app, email, Telegram — depending on your notification settings, see Notification Channels).

Automatic subscriptions

The system automatically subscribes you to records when:

• You created the record
• You were assigned as the agent
• You were assigned as the approver

You can unsubscribe from an automatic subscription the same way — by clicking the bell on the card.

Managing subscriptions

All active subscriptions are visible under Profile → Notifications in the "Subscriptions" section. There you can also bulk-unsubscribe from outdated records.