Notification Channels

Orbita sends notifications in three ways: inside the system, by email, and via Telegram.

In-app notifications

The bell icon 🔔 in the top bar shows unread notifications. Click it to see a list of recent events.

Notifications appear instantly — there's no need to refresh the page.

Email notifications

Emails are sent automatically when:

• You're assigned as the agent on a record or task
• The status of a record you're involved with changes
• Someone adds information to a record you're subscribed to
• An approval is decided (approved / rejected)

The text of email notifications is configured by the administrator — see Notification Templates.

Turn email on / off

Profile → Notifications → Email Notifications — an on/off toggle.

Telegram notifications

Telegram is convenient for getting alerts straight in your messenger.

How to connect Telegram

1. Go to Profile → Notifications
2. Find the Telegram section
3. Click the bot's name (for example, @OrbitaBot) — Telegram will open
4. Click Start in the chat with the bot
5. Return to Orbita and click Enable Telegram Notifications
6. Click Test Notification — check that the message arrived

Disable Telegram

In the same section, turn off the Telegram Notifications toggle.

Which events trigger notifications

Event	Email	Telegram	In-app
You were assigned as agent	✅	✅	✅
Record status changed	✅	✅	✅
Record resolved/closed	✅	✅	✅
Approval needed	✅	✅	✅
Task sent back from review	✅	✅	✅

The exact set of notifications depends on the automations and processes configured in your system.